Contact/Policies

infokmdesigns@gmail.com

Free Shipping On All U.S. Domestic Orders

We, at Katherine Maxwell Design, offer FREE UPS Ground Shipping on all orders within the continental U.S. with free tracking numbers.

We ship most of our orders within 2-5days pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 5 – 7 days of its ship date, and can check the package progress using the tracking number provided. (Shipping times may vary)

Please make sure your shipping address is correct.  Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be responsible for lost or stolen packages.

Please note we do not ship on Saturday, Sunday or holidays.

 

International Shipping:

Free International Shipping

We offer free international shipping to our customers on orders over $500.00. Once your order is shipped we estimate you will receive your order within 3-6 business days. (Shipping times may vary).

*We also are able to ship your order via UPS Expedited service for delivery within 1-3 business days, however this is at the expense of the customer.

Countries We Ship To

Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chile, China, Colombia, Costa Rica, Cote d’Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Georgia, Germany, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea, Republic of South Korea, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Monaco, Mongolia, Morocco, Mozambique, Namibia, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Niue, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, United Republic of, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Venezuela, Vietnam, Virgin Islands, U.S., Yemen, Zambia, Zimbabwe

Taxes and Customs:

We are currently unable to provide estimates for custom fees, taxes and duties. These are the responsibility of our customers.

RETURNS 

We want you to be in love with your Katherine Maxwell Design purchase. So, if for any reason you are not 100% happy with your order we will gladly consider returns for a full refund on merchandise that is unworn, unwashed, unused, undamaged, or defective.

DEFECTIVE GOODS

Merchandise is classified as defective if it is received damaged, or where a manufacturing fault has occurred. Items that are damaged as a result of wear and tear are not considered to be defective. Katherine Maxwell Design is not liable for any goods that become damaged . Katherine Maxwell Designs will consider, but cannot guarantee, repairs on any damages that may occur within 6 months of purchase. Please note, repairs made outside of seam will be visible.

WEARING KNITS

People who have wool sensitivities are cautioned not to wear items containing wool, which may trigger an allergic reaction. Katherine Maxwell Design cannot be held responsible for fringe (hanging strands) related incidents. Please be mindful while wearing couture knit garments.

RETURNING YOUR PURCHASE

Free returns within U.S. only.

From the date of purchase, you have up to 14 days to request a return:

1. Please email infokmdesigns@gmail.com with reason for return and order # to attain a Return Authorization Code. This approval code must be included in the package with all returned merchandise and your return invoice in order for Katherine Maxwell Design to accept and process your return.

2. Include the return invoice that was received with your order along with your return. Then attach the prepaid UPS return label on the outside of the sealed box.

Returned merchandise should include all original tags, and be in the same condition as when it was received.

Original receipt of purchase and Return Authorization Code are required for any return. If for any reason the original receipt is not available, please contact us at infokmdesigns@gmail.com. Please allow 10-14 days to process your return.

RECEIVING YOUR REFUND 

Please allow 10-14 days for your return to be processed. Your refund will be credited to the original purchaser’s credit card.

PRICE ADJUSTMENTS

We are happy to offer a sale price adjustment on items purchased online within 7 days of the item being placed on sale. Please note items are only eligible for a price adjustment if the same style, size and color remain in stock at the time of the request. All approved price adjustments will be credited to the cardholders in the original form of payment. We are unable to offer a price adjustment on items originally purchased on sale or on any special promotion items that are temporarily reduced in price. Once and item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down.

 

Thank you for your interest in my work!

Katherine Maxwell

Santa Fe, NM

 

Shopping Cart (0 Items)
Your cart is empty


Subtotal: $0.00 USD
Total: $0.00 USD